Privacy policy
Last Updated: September 17, 2026
The Ten Kollection LLC (“The Ten Kollection,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit TheTenKollection.com, make a purchase, join The Registry, communicate with us, or otherwise interact with our website and services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with The Ten Kollection, we may collect:
Contact Information: Name, email address, telephone number, billing address and shipping address.
Order and Transaction Information: Products purchased, size selections, order history, payment status, shipping information, returns and other transaction details.
Payment Information: Payments are processed through Shopify and/or third-party payment processors. We generally do not directly store complete payment-card information.
Customer-Provided Information: Information you voluntarily provide through forms, customer service inquiries, surveys, The Registry, or other interactions with us.
Province and Chapter Information: If you voluntarily provide your Province and Chapter affiliation during checkout or through our website, we may collect and use this information for order analytics, customer engagement, brand initiatives, and The Ten Kollection’s reclamation and give-back initiatives.
Device and Usage Information: We and our service providers may automatically collect information such as your IP address, browser type, device information, pages viewed, referring website, interactions with our website and other technical information through cookies and similar technologies.
2. How We Use Your Information
We may use personal information to:
- Process, fulfill and deliver orders;
- Provide customer service and communicate regarding purchases;
- Manage returns, exchanges and other customer requests;
- Operate and improve our website;
- Maintain The Registry and other customer programs;
- Send marketing communications where permitted;
- Understand customer preferences and shopping activity;
- Measure the performance of our Kapsules, marketing campaigns and website;
- Administer Province-based participation and The Ten Kollection’s reclamation and give-back initiatives;
- Detect and prevent fraud, abuse and security incidents;
- Comply with applicable laws and legal obligations; and
- Protect the rights, property and security of The Ten Kollection, our customers and others.
3. Shopify and Service Providers
Our online store is hosted by Shopify. Shopify processes certain personal information when you visit our website or make a purchase so that it can provide e-commerce and related services to us.
We may also use third-party companies to provide services such as payment processing, shipping and fulfillment, email and SMS marketing, website analytics, advertising, fraud prevention and other business operations.
These service providers may receive information necessary to perform services on our behalf.
Depending on the services enabled on our Shopify store, information may be processed in countries other than the country in which you reside. Shopify requires additional privacy-policy disclosures when certain services, including Shopify Network Intelligence, are enabled.
4. Cookies, Analytics and Advertising
Our website and service providers may use cookies, pixels and similar technologies to operate the website, remember preferences, understand website activity, measure performance and, where applicable, provide or measure advertising.
Depending on your location and applicable law, you may have choices regarding certain cookies, targeted advertising, or the sale or sharing of personal information.
Where required, these choices may be available through our cookie banner or privacy preference tools.
5. Email and SMS Communications
If you join The Registry, subscribe to marketing communications, or otherwise consent to receive promotional messages, we may use your contact information to send information about Kapsule releases, product launches, restocks, events, brand initiatives and other updates.
You may unsubscribe from marketing emails by using the unsubscribe link contained in our emails. If SMS marketing is offered, instructions for opting out will be included with applicable messages.
Transactional communications relating to your orders may continue even if you opt out of marketing communications.
6. How We Share Information
We may disclose personal information to:
- Shopify and companies supporting our online store;
- Payment processors;
- Shipping, fulfillment and logistics providers;
- Marketing, email and advertising providers;
- Analytics and technology providers;
- Professional advisers and service providers;
- Government agencies or other parties when required by law; and
- Parties involved in a merger, acquisition, financing, restructuring or sale of all or part of our business.
We do not disclose personal information except as described in this Privacy Policy or as otherwise permitted or required by law.
7. Province and Chapter Information
Province and Chapter information provided by customers may be used to measure participation in The Ten Kollection’s reclamation and give-back initiatives.
We may publicly announce aggregate results, such as the Province receiving the highest number of qualifying orders. We will not publicly disclose an individual customer’s purchase information solely because that customer selected a Province or Chapter.
Information concerning individuals selected to benefit from a reclamation initiative will be handled in accordance with the applicable program terms and privacy requirements.
8. Data Retention and Security
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain appropriate business and transaction records, comply with legal obligations, resolve disputes and enforce agreements.
We use reasonable administrative, technical and organizational safeguards designed to protect personal information. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
The FTC recommends that businesses collect and retain only information they actually need and appropriately safeguard retained customer information.
9. Your Privacy Rights
Depending on where you reside, applicable law may provide rights concerning your personal information, which may include the right to request access, correction or deletion of certain information and, in some jurisdictions, the right to opt out of certain uses or disclosures of personal information.
Requests may be submitted using the contact information below. We may need to verify your identity before processing certain requests.
Residents of some U.S. states have additional privacy rights under applicable state privacy laws. Shopify provides tools for merchants to configure cookie consent and data-sharing opt-outs by jurisdiction.
10. Children’s Privacy
The Ten Kollection is not intended for children under 13, and we do not knowingly collect personal information from children under 13.
If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.
11. Third-Party Links
Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices, security or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business, website, technology, legal requirements or privacy practices.
When changes are made, we will update the “Last Updated” date at the top of this page.
13. Contact Us
For questions regarding this Privacy Policy or to submit a privacy-related request, please contact:
The Ten Kollection LLC
Email: info@thetenkollection.com