Refund policy

We want you to love your purchase. If an item does not meet your expectations, we gladly accept returns for store credit only under the conditions below. By completing a purchase on our website, you agree to these terms.

Return Policy

• All Sales Are Non-Refundable: We do not issue cash, credit card, or debit card refunds.
• 10-Day Return Window: You have exactly 10 days from the date of delivery to initiate a return. Returns sent or postmarked after 10 days will be rejected and mailed back to the sender at their expense.
• Store Credit via E-Gift Card: Eligible returns will be processed as store credit, issued exclusively via an e-gift card. No exceptions will be made.
• Item Condition: Merchandise must be unworn, unwashed, undamaged, and completely sellable. Original tags must remain attached, and all original packaging materials must be included.
• Discretionary Inspection: Items showing signs of wear or damage, including but not limited to stains, makeup, perfume, or visible wear will be refused. The Ten Kollection reserves the sole right to determine if an item is in sellable condition.
• Return Shipping Costs: Customers are responsible for all return shipping fees. We highly recommend using a trackable shipping method. Shipping fees from your original order are non-refundable.
• Packaging Integrity: Please return your items inside a secure shipping box or mailer bag. Do not affix return shipping labels directly to the product's original packaging (e.g., shoe boxes or specialty designer boxes), as this damages the item and will result in a refusal of your return.
• Damaged or Defective Items: If you receive an item that is defective or damaged upon delivery, please contact our customer service team immediately at info@thetenkollection.com to resolve the issue. In these specific cases, return shipping costs will be covered by us.

Order Modifications & Cancellations

Because we strive to process and pack your orders as quickly as possible, our system has limited windows for changes:

• Address and Order Changes: Once an order is placed, we cannot guarantee that modifications to the items or shipping address can be made. Please verify all information carefully at checkout.
• Cancellations: Orders cannot be canceled once they have entered the processing phase. If you no longer want the items, you must wait to receive the package and follow our standard 10-day return procedure for store credit.